Refund policy

If it is not right, send it back.

The short version

You have 30 days from the day your order arrives to return it for a refund.

Condition

The item needs to be unused and in the condition it arrived in. Bags that have been worn out, marked, or damaged after delivery cannot be refunded.

If it arrives damaged or wrong

Email us a photo within 30 days of delivery and we will replace it or refund it. You will not be asked to ship a damaged item back at your own cost.

One thing worth knowing in advance: this bag ships flat and compact, and it sometimes arrives with its shape compressed. That is not damage. Stuff it for a day and it takes its shape back. If it does not, treat it as damaged and contact us.

How to start a return

Email garison@compass-ai-group.com with your order number and what went wrong. We will send return instructions. Do not ship anything back before contacting us, because returns sent without instructions can be lost.

Return shipping

For a change of mind, return postage is yours. For a damaged, faulty, or incorrect item, it is ours.

Refund timing

Once the return is received and checked, the refund goes back to your original payment method within 5 to 10 business days. Your bank may take a few days more to show it.

Contact

garison@compass-ai-group.com